Assignment+5+Personas+scenarios+storyboards

**BY: Amanda Cho**
 * Potential Scenario for Nancy Smith (with possible negative aspects):**

Nancy Smith has decided to take Saturday off of work. During this free time, Nancy decides to host a dinner party for a large group of her friends. In anticipation for this event, Nancy has been gradually purchasing the groceries she will need for the past week. A few days before the party, Nancy notices that the inventory list on her FoodSmart states that her grapes will expire tomorrow. However, she inspects the grapes and determines that they are still fresh. She finds this true of many of her produce. Because produce requires manual entry of expiry dates, Nancy often finds it difficult to judge when a product may expire. She finds that this requires too much guesswork and that it is easier to physically inspect her produce instead. In this case, she does not find that the produce expiry dates are of much help, therefore ignoring the expiry dates for her produce altogether. Nancy does not find this aspect of the FoodSmart very useful or very necessary, considering it is often reliant upon a user’s arbitrary estimations. On the day of her party, Nancy’s guests help themselves to drinks and snacks from the FoodSmart. Since none of them are familiar with the FoodSmart, they do not realize that they must scan items in and out of the fridge. This leaves Nancy’s inventory list very inaccurate and it is frustrating for her. She also finds that some of her more rowdy guests had been playing with the touch-screen interface. Her settings and inventory list had been altered, further frustrating Nancy. Nancy was therefore forced to change all of her original settings back, which is not what she wanted to do with an already busy day and with her long work hours. Nancy had to use the Options menu to try and determine her original settings and also uses the Manual Entry and Inventory list to either add or delete items. Nancy found it too easy for others to use and change aspects on the FoodSmart interface.

-**Jessica Ross**

**Persona **: Lawrence Crawford

**Technology level **: High

**Unique situation **: Is interested in how technology can help save time with simple tasks around the house, but doesn’t want to buy equipment with many separate components or parts

Lawrence Crawford has just returned home from his trip from the super market. Since he did not have the time to go food shopping the week before and was not home for long periods during the day to accept his Internet food order he was forced to purchase an increased amount of food at the super market. To limit the number of bags he had to carry into his house he filled the bags with more items they should hold which made them heavier than he is used to. His children were not home as Lawerence dropped them off at soccer practice on his way to the store. Therefore he was forced to carry all of the groceries into his house on his own.

When all the groceries were finally placed inside his kitchen he unpacked all of the bags and placed all of his food on the countertop across from his //SmartFood// fridge. After he completed these tedious tasks he realized that he was becoming tired and his arms were beginning to hurt. Despite the pain he was in he continued to place the items into his fridge while inputting each item with expiry dates into the electronic “Inventory” list. However, while he was doing this, he was making many mistakes and had to redo many entries as he began to get more tired and the pain was beginning to affect his wrists.

 While Mr. Crawford was using the handheld scanner to scan the barcode from a box of //Popsicles// he felt the pain in his wrist getting worse and was having difficulty matching the scanner to the barcode. He tried adjusting his wrist, but the narrow shape of the scanner was difficult to grip and he dropped the scanner onto the marble kitchen floor. When Lawrence picked the scanner off the floor he realized there was a large crack in the plastic covering the light source. He decided to try the scanner on the box of //Popsicles// to see if the damage he has caused would prevent it from working. To his surprise the scanner did work and he continued to scan the rest of his packaged food items. When he was finished he snapped the scanner back onto the fridge and started to input the other items manually.

 Lawrence turned to the refrigerator’s touch screen and selected “Manual Entry” from its home screen. He began typing in the names of the products and accepting their expiry dates along the way. He did not have difficulty inputting the names of foods such as “apple”, “banana”, and “orange”, however when he came to vegetable called anise he was unsure of the spelling. It was his first time purchasing an anise and was unsure of how its name was properly spelled. He tried writing in “annese”, “anese”, and “anesse” however since all of these spellings did not consist of the correct first three letters and the automatic spelling feature could not understand the item he was trying to input. Finally out of frustration, Mr. Crawford typed the word “lettuce” instead and accepted the lettuce expiry date without knowing that if the anise is properly stored it will last for months while lettuce will only last for one week.

 When Lawrence was finally satisfied that all the items were somewhat successfully entered into the electronic system and physically placed in the fridge he checked his inventory list one last time. To his surprise he noticed names for food he have never put in his //SmartFood// fridge before. Names for food such as “pizza,” “Swedish Fish”, and “Kit-Kat” were evident in the list. He figured one of his older children must have got into the “Manual Entry” portal after he left to add items they liked in hopes he would purchase them in //Grocery GateWay// or see them on the list in his //iPhone// the next time he went shopping.

Darya Balyasnikova

Persona/Scenario

Name: Jake Chapman

Jake Chapman is a forty-one year old university professor, who has a somewhat busy lifestyle, which consists of lecturing, conducting extra-curricular research, and spending quality time with his family. Jake’s technology level is high since he is a professor for the faculty of information technology. Jake has a wife, Laura, three children aged 5-10, and a German shepherd dog named Bono. Every Saturday, Jake and Laura do their grocery shopping at a neighborhood grocery store. On a typical Saturday, they drive their kids to the football practice and during those two spare hours they get their grocery shopping completed. They never buy any excess or unneeded food, since their FoodSmart fridge puts together a shopping list for them based on product expiry dates, and that shopping list can also be accessed remotely through Jake’s iPhone application for FoodSmart. After Jake and Laura are done with the shopping, they pick up their children and head home. Upon arrival, they bring the grocery bags into their house, put them on their kitchen counter, and begin entering the items into their FoodSmart fridge inventory. They do that by using the detachable fridge handle that is also a wireless barcode scanner gun that registers the groceries along with their expiry dates into the fridge’s inventory list. While scanning the items, the children are running around the house still excited after their practice. The dog, Bono, is barking loudly since it wants to go for a walk and there is nobody to take him until Jake and his wife, Laura, are done scanning the purchased groceries. Jake begins getting overwhelmed, since every item needs to be scanned, and all the produce needs to be entered manually, which means expiry dates also have to be made up. However, after some thought, Jake begins to realize that the previous fridge they owned had many more drawbacks than their new FoodSmart. Firstly, the process of putting the newly bought groceries into the fridge was only a little bit less time-consuming than the scanning process with FoodSmart. Secondly, Jake reminds himself how much waste was created in their old fridge, since a lot of food was not accounted for and abandoned, and it sat rotting in the fridge until a major cleanup of the fridge was performed. He remembers all those jam jars, cheeses, dairy products, and produce that had to be thrown away because it was forgotten about and never used. It was only spotted after it would start to produce a bad smell. Also, often either Jake or Laura would purchase the same items twice, since their old fridge did not provide any repository of what needs to be bought. Sometimes, when thinking that they ran out of some product, Jake and Laura would come home to find that product in the fridge. For example, when they still had the old fridge, one day, Jake thought that they ran out of orange juice. Since he loves to drink orange juice for breakfast, he stopped by a convenience store on his way from work to pick some up. When he arrived at home, he found some orange juice still left in the fridge, along with another two big containers that his wife bought that same day. FoodSmart brings these kinds of situations to a minimum, since a shopping list can be easily pulled up either on the fridge’s LCD screen or on a smartphone, without having to open the fridge and physically look inside of it. The Chapman family is also conscious about saving energy, and since FoodSmart’s door does not need to be opened every time one needs to see what is inside, it is a very beneficial product for their family. A simple push of a button can make the electrochromic glass door transparent and show the user what the fridge contains. After use, another push of a button puts the door back into its translucent state. Hence, the Chapman family is able to reduce their electricity use due to their fridge’s hardware abilities. Overall, despite some obvious inconveniences, a user like Jake will find FoodSmart a useful product, since it is a fridge that you can rely on for creating shopping lists and accounting for changes in your fridge, thus saving the precious time of the user for other activities.


 * A5 GENA Scenario**

Brian James goes on a business trip for the week. During his trip, his parents call to remind him that they will be staying over at his place on the weekend when he returns. Brian James wants to plan a dinner meal for his parents when they visit. However, he is unsure of what he can prepare since he is rarely home and ensures groceries are done.

Brian James then calls his new maid to buy groceries to prepare a meal for his parents. However, he feels uncomfortable to give his new maid his credit card information to buy groceries online via the FoodSmart fridge. Since Brian James is miles away from home, he is left with no choice but to give out his information to a stranger. Having a phone app that syncs with the fridge would prove useful in this scenario. Many smartphones allow web access and it would allow the user to also do the groceries via the app and/or fridge.

Brian James also instructs the new maid to take out any expired food from the fridge and remove it from the inventory database. Since the maid is unfamiliar with the FoodSmart fridge, she does not pay attention to the generated alerts of the actual expiration of the food. The maid then decides to just throw out all the leftover food that were not all expired as well as produce that was not expired but rather only had bruises. Relatively good food then goes to waste and defeats the purpose of generated expiration alerts.

Upon Brian James’ return home, he looks over the inventory quickly for a small meal. However, the maid did not scan out the items she took out of the fridge and so Brian James thought he had food in the fridge when he had none. The maid couldn’t be blamed because she didn’t notice the scanner that she needed to scan out the items. The design of the scanner was made to subtly blend in with the fridge handle where the scanner sits. It would be helpful to have the tutorials for using the interface to begin when the system is being used with the option of skipping it so that new users can immediately learn how to use the FoodSmart fridge productively.

Scenario - Kevin Ng

One summer afternoon, Ingrid receives an enormous package of groceries from Grocery Gateway and a couple of specialty stores. The kitchen staff purchased copious amounts of groceries using FoodSmart’s online grocery purchasing function, in preparation for Mr. Parvez’s charity dinner with his friends and business associates. While essentials such as eggs, milk, ground beef, ground pork, broccoli, tomatoes and other vegetables were ordered, particular meats such as Angus steaks, whole chicken and chicken breast that the staff usually did not buy had to be ordered with the help of the refrigerator’s **Add More** option, which leads them to Grocery Gateway. However, some items such as whole duck, that special brand of shrimp that Mr. Parvez really likes and particular brands of champagne had to be special ordered through the phone, or at the specialty markets in the area.

As Ingrid begins to activate FoodSmart’s computer system, she notices that somebody has altered her font options. The font size is smaller than she originally set it, and the font has changed from Eurostile to Lucida Handwriting. She sighs, thinking that one of the maids must have changed the fonts again to make the screen look more elegant. On the touch screen’s main menu, she attempts to press the Options button on the top-right corner of the screen, but it does not respond immediately. It takes a couple of additional presses against the screen before the command registers. In the Font Options screen selection, it takes her another couple of tries to switch the font to Arial. Sensing her frustration building, one of the kitchen staff suggests using her fingernails to touch the screen, in order to get an immediate response. Her selection of the large font size was instant.

With the help of a few members of the kitchen staff, Ingrid begins to scan some of the items into the FoodSmart refrigerators. To scan the items into the refrigerator, she presses the green ‘In’ button and holds an item’s barcode against the scanner for the device to read. She does this for the eggs, milk, packaged baby carrots and all other barcoded items. The remainder of the items without a barcode – most of the meats and the fresh produce – she and the staff manually enter into the refrigerator with the **Manual Entry** option. Ingrid inputs the items that are to be placed into the refrigerator and the quantity of said items by touching the box beside those options, triggering the appearance of the keyboard that would be used to type the item into the inventory. Ingrid then enters the items’ expiration dates through the dropdown boxes. She tells the other kitchen staff present in the kitchen to place the charity dinner items in the assigned FoodSmart refrigerators, with each fridge meant to house a particular food group.


 * Assignment 5 Persona/Scenario: Mr and Mrs Johnson by Stephanie Lui**


 * Persona:** Mr and Mrs Johnson are an elderly couple and both 80 years old. After they retired, they decided to purchase a bigger house located in uptown Toronto. They have four children, and three out of four of them are already married with their own children. Their youngest daughter, Emily, lives and works in downtown Toronto, whereas their other three children used to live in Mississauga, Vancouver and Boston. However, Mr and Mrs Johnson’s second daughter and third son took on new job positions in Toronto in order for their own families in Toronto. Their third son, James, is divorced and has a son and daughter that’s both twelve years old. Now that Mr and Mrs Johnson’s children and grandchildren have all moved back to Toronto, they all want to spend more time with Mr and Mrs Johnson because they are already 80 years old. Hence, every weekend, all four of their children will bring their children and significant others to the Mr and Mrs Johnson residence for gatherings.

Their children decided to chip in money together to purchase a FoodSmart refrigerator for the Johnson couple a few weeks ago because they realized that the Johnson couple are both fairly old already, and sometimes they would forget what groceries they previously bought and when some foods expire.

It was James’ twins’ birthday on Saturday, so the Johnson couple decided to throw a barbeque which included all of the Johnson family members, relatives, their spouses and grandchildren, as well as a few of the twins’ best friends from school. Needless to say, it would be a very big barbeque that required a lot of preparation. The Johnson couple decided to purchase all their groceries and things they needed for Friday’s birthday barbeque on Thursday where they drove to Metro as well as a farmers market.

They purchased a fair amount of groceries, including cheddar cheese, sweet potatoes, corn, eggplants, ribs, burger buns, burger patties, ketchup, mustard, avocadoes, fruits and drinks from both locations. When the Johnsons arrived home at around 9 pm, Mrs Johnson began to scan each item they purchased and placed them in the fridge. However, when she scanned the ketchup and mustard, the touchscreen interface popped up with an expiry date- today warning. Mr and Mrs Johnson were very upset because the stores had just closed, and they were both too tired to drive out to another convenience store to purchase the sauces.

After thinking about it, they realized that the FoodSmart refrigerator had the online shopping list option. So they put the ketchup and mustard aside, kept the receipt, and tried out the online shopping list option on FoodSmart. They followed each step correctly, however, due to the fact that they were still getting used to the touch screen system, it took them a good half an hour to figure out the options they could select from. They then ordered the ketchup and mustard, paid for it using their credit card and requested for it to be delivered tomorrow (Saturday) morning. Thankfully, the products that they ordered arrived the next day just in time for the barbeque and they also managed to set up an exchange system for the expired sauces and received new ones for the equivalent prices.